Samsung provides customers with better user experiences by offering enhanced troubleshooting features and product improvements based on printer information received from customers.
For example, a new troubleshooting system or live update system for Samsung printers can help users fix printer errors or help improve product performance. To do this, Samsung software will send printer status information or other printer related information to the system’s web services. Users can then utilize enhanced troubleshooting features via these services to solve printing problems. 
Users can also help Samsung improve the quality of its product and service offerings by joining the printer usage information collection program. This program collects printer usage information and analyzes how the product is used. Samsung also collects information from your printer in order to update the driver when necessary and to help improve Samsung printer products. 
Samsung does not use the information collected in any way that will identify individual users or their personal information.